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Cancellations must be made in writing to our reservations department. For individual reservations during low and high seasons, cancellations and modifications are allowed without penalty up to 30 days before arrival, unless the booked rate is prepaid and non-refundable. Cancellations within 29 days of arrival, no-shows, or early departures incur a 100% penalty. For the Festive period (December 20 – January 5), a 60-day deposit and cancellation rule applies. Above all, your reservation confirmation contains the specific Terms & Conditions.
Nayara Alto Atacama offers three main packages: "Dream" (room and breakfast), "Full Experience" (all-inclusive), and "Private Full Experience." The standard Full Experience program includes daily à la carte meals, guided excursions, airport transfers, stargazing at the on-site observatory, and use of the Puri Spa facilities. Specific inclusions may vary based on your booked program or seasonal offers.
Yes, we offer private transfers and ground shared transfers between the lodge and Calama El Loa Airport (CJC) or the Bolivian border at Hito Cajón.
Yes, complimentary WiFi is available throughout our resorts to ensure you stay connected during your desert adventure or retreat.
Our diverse and professional team is primarily fluent in Spanish and English and assists guests from around the globe.
At Nayara Resorts, we are committed to sustainable luxury. Our sustainability program at Nayara Alto Atacama encompasses a multi-tiered approach focused on renewable energy, water conservation, community support, and regenerative tourism. We take pride in being the only luxury hotel in the San Pedro de Atacama region to hold the official "S" certification for sustainable tourism from the Chilean government.
We strive for transparency. Rates in dollars do not include taxes and are exclusive for foreign tourists presenting their unique immigration card (TUI) and paying in dollars (international credit card or cash). If you are a Chilean residing abroad, you must also present your immigration card to enjoy the VAT exemption; otherwise you must pay the corresponding taxes (an additional 19%). If you are a foreigner and do not have the TUI or pay in Chilean pesos or with a debit card, you must pay the corresponding VAT (an additional 19%). Extra charges for additional persons or cleaning fees for policy violations (such as smoking) may also apply.
We accept major international credit cards. For certain bookings, particularly last-minute or during peak seasons, full prepayment may be required via credit card or bank deposit to secure your reservation at the time of booking.
We recommend booking as early as possible to secure your preferred dates and availability. For the high season and festive period, booking well in advance is essential due to high demand.
Yes, our award-winning spas offer a world-class array of treatments, including deep tissue massages, body scrubs, body wraps, and facials. We recommend pre-booking these experiences to ensure you can unwind at your preferred time.
The Atacama Desert is a year-round destination. The desert climate offers clear skies for stargazing and pleasant temperatures for exploring the unique landscape year-round.
We offer a variety of guided excursions that highlight the region's culture and geography, including explorations of local salt flats, valleys, and Andean traditions. Rate inclusion may vary depending on the chosen program. For full details, please refer to your confirmation or visit nayaraaltoatacama.com/explore/
Guests are invited to explore the cosmos at our private on-site observatory, offering family-friendly sessions under the world's most pristine skies. These nightly guided sessions at Nayara Alto Atacama can be reserved during check-in or by contacting our team in advance.
We recommend layers to manage the desert's temperature swings, high-SPF sun protection, comfortable hiking shoes, and swimwear for our oasis pools.
Nayara Alto Atacama is located just a short distance (3 km) from the village of San Pedro, tucked away in a quiet valley that serves as a true desert oasis.
Standard check-in is scheduled for 3:00 PM (15:00), with flexible check-in options available until 11:59 PM. Check-out is at 12:00 PM (Noon). Please note that early check-in and late check-out requests are subject to resort availability. We recommend contacting us at +1 (844) 865-2002 or emailing [email protected] at least 24 hours in advance.
Yes, we provide complimentary private parking on-site for our guests.
This service requires verification. Please contact our front desk or reservations department directly to coordinate any incoming shipments.
To maintain a serene environment, pets are not permitted at the resort. The only exception is for certified guide dogs assisting visually impaired guests. If you are traveling with a service animal, please contact us at +1 (844) 865-2002 or email [email protected] before confirming your booking.
Nayara is a 100% non-smoking property. To ensure the comfort of all guests, smoking is strictly prohibited in all guest rooms, public areas, and throughout the resort grounds.
Certainly. Our concierge team is happy to coordinate local taxi services and private transportation for your local visits and explorations.
Our culinary team is experienced in accommodating a variety of dietary requirements, including vegetarian, vegan, gluten-free, and dairy-free options. To ensure we meet your specific needs, please notify us at least 72 hours before arrival by calling +1 (844) 865-2002 or emailing [email protected].
At this time, we do not offer in-room dining services. We invite you to enjoy the exceptional culinary experiences at our on-site restaurants.
Yes, dinner reservations for non-guests can be arranged. We require these requests to be made at least three days in advance through our concierge or reservations department.
While gratuities are at your discretion, a tip of 10–15% is typically suggested for restaurant and spa services.
We do not offer currency exchange services at the property. However, we accept USD and all major international credit cards for your convenience.
Yes, we offer accessible rooms featuring wheelchair-friendly layouts, roll-in showers, and grab bars. Our resort also features accessible pathways between buildings to ensure a comfortable stay.
While typically not required given our environment, these items are available upon request to ensure your total comfort.
For the safety of our guests, we provide access to emergency services with on-call doctors available to assist whenever necessary.
Yes, we offer one versatile event space suitable for seminars, conferences, and incentive groups. We can accommodate small to large gatherings of up to 100 people.
Absolutely. We are proud to host weddings and a variety of social events, providing a stunning backdrop for your special celebrations.
While we do not have an in-house photographer, we work closely with a list of preferred suppliers and can assist in coordinating professional services for your stay.
Yes, private photographers are permitted, subject to insurance verification and potential additional fees. Please coordinate with us in advance.
Cancellations due to force majeure—including acts of God, war, natural disasters, or public health emergencies that make travel impossible—may qualify for a refund or travel credit. These decisions are made on a case-by-case basis, and guests must provide documentation of the event. We strongly recommend purchasing travel insurance to protect your investment.
For the desert climate, we recommend layers to manage temperature shifts, high-SPF sun protection, a hat, and sturdy shoes for walking. Casual attire is perfectly appropriate for our restaurants.
While we endeavor to honor requests for specific room locations or vistas, these arrangements remain subject to resort availability upon arrival and cannot be officially guaranteed prior to check-in.
We frequently feature exclusive promotional rates tailored for residents of Chile. As these offers vary by season, we invite you to contact [email protected] directly to verify current regional opportunities.
While Nayara Alto Atacama does not mandate a minimum stay duration, we highly recommend a three-night residency to fully immerse yourself in the desert experience.
Our lodge offers spacious accommodations, including Quitor and Catarpe rooms, which can be reserved in adjacent or neighboring configurations. Please note that internal connecting doors are limited and subject to strict availability.
To preserve the tranquil atmosphere and guest privacy, the use of drones is strictly prohibited on resort grounds. Guests should also note that Chile's DGAC requires legal registration for any drone exceeding 750 grams.
Our Human Resources team may be contacted directly at [email protected] for any career-related inquiries.
Standard transfers feature professional bilingual drivers. However, guests booking our Private Guided Experience enjoy the services of a dedicated naturalist guide and a private vehicle for all logistical needs.
Certainly. A 15% discount is available when you pair your stay with other properties in the Nayara Collection, such as Nayara Hangaroa on Easter Island.
The resort is nestled in a valley approximately 2,400 to 2,500 meters (7,900 feet) above sea level. Please be aware that certain high-altitude excursions can reach elevations exceeding 4,300 meters.
Yes, all our excursion vehicles are outfitted with safety equipment, including oximeters and medical oxygen tanks, to support guests who may be affected by the altitude.
Our transportation services are tailored to your specific flight schedule. We request your flight details in advance to coordinate seamless arrivals and departures from Calama Airport (CJC). For those seeking enhanced logistics, the Private Guided Experience includes a dedicated naturalist guide and exclusive vehicle for all transfers.
We can coordinate private transit to the Paso de Jama border. This is considered a specialized service and is arranged as a non-standard transfer rather than a typical excursion.
Excursions are personalized on-site to ensure the best experience. Each evening, you will consult with our guide team to customize your itinerary based on local weather and your physical preferences.
During the Summer (December–March), warm days reach 32°C (90°F) while nights cool to 16°C (61°F). In Winter (June–September), pleasant 22°C (72°F) days are followed by nights that can drop to -2°C (28°F). The desert climate features distinct temperature shifts, making layering essential for your comfort year-round.
The Atacama provides a vibrant playground for younger explorers. Recommended family activities include:
- Interacting with our resident llamas and exploring the native cactus gardens.
- Joining a nightly stargazing session at our private telescope observatory.
- Enjoying the warmth of our heated outdoor oasis pools.
- Venturing to the Valley of the Moon for an afternoon of dune exploration.